We make every effort to keep our website current, but inventory availability can change hourly and if you want to be sure an item is available before placing an order, please contact us at firstname.lastname@example.org. If an item is not available for immediate shipment or no longer available, you will be notified.
We ship orders on Tuesdays and Fridays each week. Shipping and arrival may be affected by observed holidays or carrier peak periods. Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities.
Free shipping does not apply to Yeti coolers. Email Us for details.
Estimated shipping times (once the package is shipped):
|amount threshold||minimum purchase||cost||est. delivery|
|Free Shipping||$99.00||Free||5-7 business days|
|Standard Shipping||Under $99.00||$10.00||5-7 business days|
|Expedited||None||$35.00||3-4 business days|
|Physical Gift Card Shipping||None||$1||Will be shipped next business day.|
Your order will arrive via FedEx or USPS. If you are unable to receive FedEx shipments, please use your P.O. Box. P.O. boxes will ship USPS only.
Physical gift cards will be shipped the next business day.
Our goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed. However, our customer service may be able to help. Contact us during normal business hours, M-F, 8:00 a.m. – 4:00 p.m. EST via email at email@example.com.
At this time, we ship only in the United States and US Territories.
Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order. Physical gift cards are sent via USPS and do not have tracking numbers.
We understand that sometimes we change our minds about a purchase, so we try our best to provide options to ensure your satisfaction. All original condition, regular priced merchandise may be returned within 30 days of purchase date with completed Return Form. Online order returns beyond 30 days of the purchase date will receive store credit only. As with our in-store return policy, products products purchased through our site must be in original condition with all the packing materials, original boxes and tags must be included with the return. Shoeboxes must be placed inside an outer box for shipping. If products do not meet these criteria, a refund may not be issued.
Simply print and fill out a Return Form, package the item back up and return it to our address: Lenny’s Shoe & Apparel, ATTN: Online Returns, 2121 Essex Road, Williston, VT 05495. Return shipping costs are your responsibility. Original shipping charges will not be reimbursed. Please allow 5-10 business days for return processing with refunds going back to the original payment method (your financial establishment may take longer to credit your account).
Yes. All online purchases may be returned within 30 days of purchase date with a copy of the email order confirmation. Returns beyond 30 days of the purchase date will receive store credit only. Returns without a copy of the email order confirmation will be accepted for store credit only at the most recent sale price. Products must be in original condition with all the packing materials, original boxes and tags must be included with the return.
Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.
Our store hours are listed here. We are open 361 days a year. We are closed on New Year’s Day, Easter Sunday, Thanksgiving Day and Christmas Day.
We understand that sometimes we change our minds about a purchase, so we try our best to provide options to ensure your satisfaction.
We accept checks. Please provide the cashier with a driver's license or other forms of ID. Please have your physical address and phone number printed on your check. Starter checks cannot be processed by our check machine. All returns purchased with a check must be done after 5 business days.
We will gladly hold an item for you on layaway as long as you meet the following requirements.
While we have hundreds of brands and thousands of products available at our brick and mortar stores, our website features our best selling brands and core inventory. We are adding more brands and products to our website all the time. If there is a brand or product that you would like to see available online for purchase, we want to know about it! Please email firstname.lastname@example.org.
The brands and inventory selection vary from store to store. If you know that one store carries an item that you would like, we can transfer it to another store for you. If there is a brand or product that you would like to see available online for purchase, we want to know about it! Please email email@example.com.
Yes, you can use your gift card online or in any of our stores. You can buy gift cards in-store or online here.
Our feet change over time. Our free foot measuring service allows us to learn about your feet and what you are looking for in a shoe. This gives us a starting point to find you the best fit.
To answer this question, we need to determine the purpose of your purchase. Are your shoes for work or pleasure, are you on your feet all day, do you need something slip-resistant? Then we will determine your foot type and condition and find you the best shoe to meet your needs.
All of the protective toe boots we carry meet the ASTM Standards for compression and impact testing rating. Composite is lightweight and won't conduct cold as much as steel. You can go through a metal detector without setting it off because most Composite toe boots are made up of carbon fiber, Kevlar, or other non-metallic materials. Aluminum tends to be 1/3 the weight of steel. It is also a matter of personal preference and our sales associates would be happy to assist you in finding the right boot for your needs.
Electrical Hazard boots and shoes are designed to significantly reduce the flow of electricity that goes through the shoes and ground, which will in turn minimize the possibility of getting electrocuted.
Electrical Static Dissipating (ESD) safety shoes (and Static Dissipating soft-toe shoes) are designed to minimize the amount of static electricity build-up on your body. ESD shoes conduct static electricity through the insole, linings, cement, outsole, and into the ground, helping regulate the buildup of electrical charge on a person’s body.
Darn Tough socks are the premium all weather performance sock made in Vermont and feature an unconditional lifetime guarantee. SmartWool socks offer the latest in innovative design, technology and construction with the best wool nature have to offer and feature a SmartWool Guarantee. Download a copy of the Darn Tough Warranty Form. Download a copy of the SmartWool Warranty Form