Returns & Refunds
Online Order Returns & Exchanges
What is your online return policy?
We understand that sometimes we change our minds about a purchase, so we try our best to provide options to ensure your satisfaction. All original condition, regular priced merchandise may be returned within 30 days of purchase date with completed Return Form. Online order returns beyond 30 days of the purchase date will receive store credit only. As with our in-store return policy, products purchased through our site must be in original condition with all the packing materials, original boxes and tags must be included with the return. Shoeboxes must be placed inside an outer box for shipping. If products do not meet these criteria, a refund may not be issued.
How do I make an online order return?
Simply print and fill out a Return Form, package the item back up and return it to our address: Lenny's Shoe & Apparel, ATTN: Online Returns, 359 North Main Street, Barre, VT 05641. Return shipping costs are your responsibility. Original shipping charges will not be reimbursed. Please allow 5-10 business days for return processing with refunds going back to the original payment method (your financial establishment may take longer to credit your account).
Can I return an item I bought online to one of your brick and mortar stores?
Yes. All online purchases may be returned within 30 days of purchase date with a copy of the email order confirmation. Returns beyond 30 days of the purchase date will receive store credit only. Returns without a copy of the email order confirmation will be accepted for store credit only at the most recent sale price. Products must be in original condition with all the packing materials, original boxes and tags must be included with the return.
How do I make an online order exchange?
Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.