Returns & Refunds
Online Order Returns & Exchanges
What is your online return policy?
We understand that sometimes we change our minds about a purchase, so we try our best to provide options to ensure your satisfaction. All original condition, regular priced merchandise may be returned within 30 days of delivery date by submitting a return here. Online order returns beyond 30 days of the delivery date will receive online store credit only. As with our in-store return policy, products purchased through our site must be in original condition with all the packing materials, original boxes and tags must be included with the return. Shoeboxes must be placed inside an outer box for shipping. If products do not meet these criteria, a refund may not be issued. Products with red tag prices on them may be exchanged or given a online store credit within 30 days of delivery date. All Outlet and 50% off or more items are FINAL SALE. Other sale items are subject to online store credit or exchange.
How do I make an online order return?
Click here to submit a return.
We offer customers the option to purchase Free Returns and Package Protection at checkout for a small upfront fee, which covers return shipping so there are no additional label fees when returning eligible items. Please note:
- Free Returns cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts.
- Return coverage cannot be added to an order after it has been placed.
- If Free Returns was not selected at checkout, the customer is responsible for the cost of return shipping.
Can I return an item I bought online to one of your brick and mortar stores?
Yes. All online purchases may be returned within 30 days of delivery date with a copy of the email order confirmation. Returns beyond 30 days of the purchase date will receive online store credit only. Returns without a copy of the email order confirmation will be accepted for store credit only at the most recent sale price. Products must be in original condition with all the packing materials, original boxes and tags must be included with the return.