Shipping Policy and Related Questions
What if the item I ordered is not in stock?
We make every effort to keep our website current, but inventory availability can change hourly. If you want to confirm that an item is available before placing an order online, please contact us at firstname.lastname@example.org.
If an item is not available for immediate shipment, no longer available in inventory, or was listed inaccurately, you will be notified.
Our online availability represents inventory from all of our stores. Please call ahead if you would like to check which store an online item is currently located in.
When will my order ship and when will it arrive?
Shipping and arrival may be affected by observed holidays or carrier peak periods.
Christmas Shipping Deadline : Order by December 15 : Free Shipping on Orders over $49
Once your package is shipped, you'll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier's site while the package is delivered to their shipping facilities.
Below are estimated shipping times for online orders (please note these are estimates, not guarantees).
|SHIPPING METHOD||MINIMUM PURCHASE||COST||EST. TIME|
|Free Shipping||$49.00||Free||3-7 business days|
|Standard Shipping||Under $49.00||$15.00||3-7 business days|
|Gift Cards||n/a||$1.00||3-7 business days|
Your order will arrive via FedEx or USPS Priority Mails. If you are unable to receive FedEx shipments, please use your P.O. Box. P.O. boxes will ship USPS only.
Can I change my online order once it has been submitted?
Our goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed.
However, our customer service may be able to help. Contact us during normal business hours, M-F, 9:00 a.m. -- 5:00 p.m. EST via email at email@example.com.
If there was an error in the listing of a product (pricing, inventory, image, etc.) you will be notified, and if we are unable to fulfill your order, you will be issued a refund.
Does Lenny's ship internationally?
At this time, we ship only in the United States and US Territories.
How can I track my package?
Once your package is shipped, you'll be emailed a tracking number.
Tracking numbers may take up to 24 hours to appear on the carrier's site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order.
Online Order Returns & Exchanges
What is your online return policy?
We understand that sometimes we change our minds about a purchase, so we try our best to provide options to ensure your satisfaction. All original condition, regular priced merchandise may be returned within 30 days of purchase date with completed Return Form. Online order returns beyond 30 days of the purchase date will receive store credit only. As with our in-store return policy, products purchased through our site must be in original condition with all the packing materials, original boxes and tags must be included with the return. Shoeboxes must be placed inside an outer box for shipping. If products do not meet these criteria, a refund may not be issued. Products with red tag prices on them may be exchanged or given a store credit within 5 days of purchase. All items 50% or more off are FINAL SALE.
How do I make an online order return?
Simply print and fill out a Return Form, package the item back up and return it to our address: Lenny's Shoe & Apparel, ATTN: Online Returns, 359 North Main Street, Barre, VT 05641. Return shipping costs are your responsibility. Original shipping charges will not be reimbursed. Please allow 5-10 business days for return processing with refunds going back to the original payment method (your financial establishment may take longer to credit your account).
Can I return an item I bought online to one of your brick and mortar stores?
Yes. All online purchases may be returned within 30 days of purchase date with a copy of the email order confirmation. Returns beyond 30 days of the purchase date will receive store credit only. Returns without a copy of the email order confirmation will be accepted for store credit only at the most recent sale price. Products must be in original condition with all the packing materials, original boxes and tags must be included with the return.
How do I make an online order exchange?
Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.