Frequently Asked Questions
We make every effort to keep our website current, but inventory availability can change hourly.
In rare cases, this could result in product pricing and/or inventory values being inaccurate. In this case, if your item(s) ordered are no longer available, you will be notified, and a refund will be issued. If you want to confirm that an item is available before placing an order online, please contact us ahead of time by phone, or by email at firstname.lastname@example.org
If an item is not available for immediate shipment or no longer available, you will be notified.
Our online availability represents inventory from all of our stores.
Please call ahead if you would like to check which store an online item is currently located in.
Shipping and arrival may be affected by observed holidays or carrier peak periods.
Once your package is shipped, you'll be emailed a tracking number.
Tracking numbers may take up to 24 hours to appear on the carrier's site while the package is delivered to their facilities.
You can also shop from the comfort of your own home and choose Store Pickup.
You can place your order online and have gifts in your hands today!
Estimated shipping times (once the package is shipped):
|SHIPPING METHOD||MINIMUM PURCHASE||COST||EST. TIME|
|Free Shipping||$99.00*||Free||3-7 business days|
|Standard Shipping||Under $99.00||$15.00||3-7 business days|
Your order will arrive via FedEx or USPS.
If you are unable to receive FedEx shipments, please use your P.O. Box. P.O. boxes will ship USPS only.
Our goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed. However, our customer service may be able to help. Contact us during normal business hours, M-F, 9:00 a.m. – 5:00 p.m. EST via email at email@example.com.
If there was an error in the listing of a product (pricing, inventory, image, etc.) you will be notified, and if we are unable to fulfill your order, you will be issued a refund.
At this time, we ship only in the United States and US Territories.
Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order.
Online Order Returns & Exchanges
We understand that sometimes we change our minds about a purchase, so we try our best to provide options to ensure your satisfaction. All original condition, regular priced merchandise may be returned within 30 days of purchase date with completed Return Form. Online order returns beyond 30 days of the purchase date will receive store credit only. As with our in-store return policy, products purchased through our site must be in original condition with all the packing materials, original boxes and tags must be included with the return. Shoeboxes must be placed inside an outer box for shipping. If products do not meet these criteria, a refund may not be issued.
Simply print and fill out a Return Form, package the item back up and return it to our address: Lenny’s Shoe & Apparel, ATTN: Online Returns, 359 North Main Street, Barre, VT 05641. Return shipping costs are your responsibility. Original shipping charges will not be reimbursed. Please allow 5-10 business days for return processing with refunds going back to the original payment method (your financial establishment may take longer to credit your account).
You can find our return form here.
Yes. All online purchases may be returned within 30 days of purchase date with a copy of the email order confirmation. Returns beyond 30 days of the purchase date will receive store credit only. Returns without a copy of the email order confirmation will be accepted for store credit only at the most recent sale price. Products must be in original condition with all the packing materials, original boxes and tags must be included with the return.
Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.
Brick & Mortar Stores
Our store hours are listed here. We are closed on New Year’s Day, Easter Sunday, Thanksgiving Day and Christmas Day.
We understand that sometimes we change our minds about a purchase, so we try our best to provide options to ensure your satisfaction.
- All returns must have the original sales receipt.
- All merchandise must be returned in the original box and unworn.
- All regular priced merchandise may be returned within 30 days of purchase date in the original form of payment.
- Returns with the original sales receipt beyond 30 days of the purchase date will receive store credit only.
- Returns without a receipt will be accepted for store credit only at the most recent sale price.
- Red-tagged merchandise may be returned within 5 days of purchase date for an exchange or store credit only.
- Purchases paid for by check may be returned after 5 business days.
- Red-tagged merchandise priced at 50% off or more are final sales.
We accept checks. Please provide the cashier with a driver's license or other forms of ID. Please have your physical address and phone number printed on your check. Starter checks cannot be processed by our check machine. All returns purchased with a check must be done after 5 business days.
We will gladly hold an item for you on layaway as long as you meet the following requirements.
- A down payment is required with a minimum of 20% down.
- Payments must be made twice monthly during the course of the layaway.
- Payments must equal at least 10% of remaining balance.
- Layaways must be paid off within 60 days.
- Refunds will be made only within the first 14 days.
- Store credit will be issued for any items not being purchased after 14 days.
- After 30 days the deposit becomes non-refundable.
- Failure to comply with these policies will result in the loss of the deposit.
- Layaway items are not subject to sale prices.
Yes, we now offer in store pickup through our Locally Inventory Feed.
To see all items available for in store pickup, please click here.
Want to get your errands done from the comfort of your own home or office, but don't want to deal with the hassle of shipping? When you order items with Pickup In Store instead of shipping to your address, you can place your order online and have your items in hand within hours, not days.
Once you place your Pickup today order, you'll get an order confirmation, then a notification when the order is ready for pickup. You have control over the Lenny's retail location where you'll pick up, so you can choose whatever store is most convenient for your schedule.
Brands and Products
While we have hundreds of brands and thousands of products available at our brick and mortar stores, our website features our best selling brands and core inventory. We are adding more brands and products to our website all the time. If there is a brand or product that you would like to see available online for purchase, we want to know about it! Please email firstname.lastname@example.org.
The brands and inventory selection vary from store to store. If you know that one store carries an item that you would like, we can transfer it to another store for you. If there is a brand or product that you would like to see available online for purchase, we want to know about it! Please email email@example.com.
First try clicking on our Brands page to see all the brands that we currently carry. Please check in often as we add new brands throughout the year. If there is a brand or product that you would like to see available online for purchase, we want to know about it! Please email firstname.lastname@example.org.
Our feet change over time. Our free foot measuring service allows us to learn about your feet and what you are looking for in a shoe. This gives us a starting point to find you the best fit.
To answer this question, we need to determine the purpose of your purchase. Are your shoes for work or pleasure, are you on your feet all day, do you need something slip-resistant? Then we will determine your foot type and condition and find you the best shoe to meet your needs.
All of the protective toe boots we carry meet the ASTM Standards for compression and impact testing rating. Composite is lightweight and won't conduct cold as much as steel. You can go through a metal detector without setting it off because most Composite toe boots are made up of carbon fiber, Kevlar, or other non-metallic materials. Aluminum tends to be 1/3 the weight of steel. It is also a matter of personal preference and our sales associates would be happy to assist you in finding the right boot for your needs.
Electrical Hazard boots and shoes are designed to significantly reduce the flow of electricity that goes through the shoes and ground, which will in turn minimize the possibility of getting electrocuted. Electrical Static Dissipating (ESD) safety shoes (and Static Dissipating soft-toe shoes) are designed to minimize the amount of static electricity build-up on your body. ESD shoes conduct static electricity through the insole, linings, cement, outsole, and into the ground, helping regulate the buildup of electrical charge on a person’s body.