Política de envío
Shipping Policy and Related Questions
What if the item I ordered is not in stock?
We make every effort to keep our website current, but inventory availability can change hourly. If you want to confirm that an item is available before placing an order online, please contact us at web@lennyshoe.com.
If an item is not available for immediate shipment or no longer available in inventory, you will be notified. Our online availability represents inventory from all of our stores.
Please call ahead if you would like to check which store an online item is currently located in.
If there was an error in the listing of a product (pricing, inventory, image, etc.) you will be notified, and if we are unable to fulfill your order, you will be issued a refund.
When will my order ship and when will it arrive?
Shipping and arrival may be affected by observed holidays or carrier peak periods.
Once your package is shipped, you'll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier's site while the package is delivered to their shipping facilities.
You can also shop from the comfort of your own home and choose Store Pickup. You can place your order online and have gifts in your hands today!
Below are estimated shipping times for online orders (please note these are estimates, not guarantees).
| SHIPPING METHOD | MINIMUM PURCHASE | COST | EST. TIME |
| Free Shipping | $75.00* | Free | 3-7 business days |
| Standard Shipping | Under $75.00 | $15.00 | 3-7 business days |
*YETI hard coolers are excluded from free shipping.
*Alaska and Hawaii may take more than 14 business days to arrive.
*In store gift cards will be mailed within 2 business days. Please allow an additional 1-6 business days for delivery depending on the shipping location.
Your order will arrive via FedEx or USPS Ground Advantage. If you are unable to receive FedEx shipments, please use your P.O. Box. P.O. boxes will ship USPS only.
Can I change my online order once it has been submitted?
Our goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed.
However, our customer service may be able to help. Contact us during normal business hours, M-F, 9:00 a.m. -- 5:00 p.m. EST via email at web@lennyshoe.com.
Does Lenny's ship internationally?
At this time, we ship only in the United States and US Territories.
How can I track my package?
Once your package is shipped, you'll be emailed a tracking number.
Tracking numbers may take up to 24 hours to appear on the carrier's site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order.
Online Order Returns & Exchanges
What is your online return policy?
We understand that sometimes we change our minds about a purchase, so we try our best to provide options to ensure your satisfaction. All original condition, regular priced merchandise may be returned within 30 days of delivery date by submitting a return here. Online order returns beyond 30 days of the delivery date will receive online store credit only. As with our in-store return policy, products purchased through our site must be in original condition with all the packing materials, original boxes and tags must be included with the return. Shoeboxes must be placed inside an outer box for shipping. If products do not meet these criteria, a refund may not be issued. Products with red tag prices on them may be exchanged or given a online store credit within 30 days of delivery date. All Outlet and 50% off or more items are FINAL SALE. Other sale items are subject to online store credit or exchange.
How do I make an online order return?
Click here to submit a return.
We offer customers the option to purchase Free Returns and Package Protection at checkout for a small upfront fee, which covers return shipping so there are no additional label fees when returning eligible items. Please note:
- Free Returns cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts.
- Return coverage cannot be added to an order after it has been placed.
- If Free Returns was not selected at checkout, the customer is responsible for the cost of return shipping.
Can I return an item I bought online to one of your brick and mortar stores?
Yes. All online purchases may be returned within 30 days of delivery date with a copy of the email order confirmation. Returns beyond 30 days of the purchase date will receive online store credit only. Returns without a copy of the email order confirmation will be accepted for store credit only at the most recent sale price. Products must be in original condition with all the packing materials, original boxes and tags must be included with the return.