We strive for fast and efficient shipping. Quality service is our number one priority.
How much will shipping cost?
|Orders > $99||FREE||$20.00||$32.00|
|Orders < $99||$8.00|
* Expedited shipping is not available for P.O. Boxes or APOs.
When does my order ship and when will it arrive?
Your order will arrived via either FedEx or USPS. If you are unable to receive FedEx shipments please use your P.O. Box; P.O. boxes, APOs and Puerto Rico destinations will ship USPS only.
Orders placed before 11:00am EST Monday – Friday will ship the same business day. Orders placed after 11:00am EST Monday – Friday will ship the following business day. Shipping and arrival may be affected by observed holidays or carrier peak periods.
Once your package is shipped, you’ll be emailed a tracking number. Estimated shipping times:
|5-7 business days||2 business days*||Next business day*|
* Sorry, Lenny's Shoe & Apparel does not offer Saturday delivery and doesn’t ship on non-business days.
What if I have special delivery requirements?
We’re happy to help you with your special delivery requirements. For example, if you can’t receive UPS but also have no PO Box or have other needs, please contact customer care.
What if I live in Canada?
We love our neighbors to the north and send all packages to Canada via FedEx Ground. Our shipping cost structure includes Canadian duties, taxes and shipping costs. If you need help, or wish to ask about expedited shipping options for Canada, please contact customer care.
Returns & Exchanges
If for any reason you do not absolutely love your purchase, please return the item(s) within 30 days of delivery for a refund, credit or exchange.
How do I return/exchange something I bought online?
We've made returning and exchanging your Lenny's Shoe & Apparel wear as easy as possible. If you live in the US, US territories or have an APO, simply:
- Download and print the Returns & Exchange form*.
- Pack your return in the original package (if possible), along with your completed return form.
- Affix the supplied return label** to the package (US only!). Canada customers, please do not use the return label as your package will be rejected by Canada Post.
- Drop your return in any US Mailbox, hand to your carrier, or take to the local post office. For all returns, $8 will be deducted from your refund to cover flat-rate return shipping costs.
*If you have misplaced your printed Order Summary that came with your original order, click here to print a new one.
** If your order didn’t come with a return label, just click here, fill out the brief form and print a new one.
We love our neighbors to the north. Our included return label will unfortunately not work with Canada Post however if you contact customer care they can provide a premium label that will make your returns fast and easy.
What if my item is defective?
Mistakes sometimes happen but we’re more than happy to fix them. If we are not able to repair or replace an item and you wish to have it sent back as-is please indicate this on your return form.
How long does it take to process my return/exchange?
Turnaround time on exchanges and replacements is usually 2-3 weeks (including transit time) if the item is in stock. Refunds will be issued to your account with 7-10 business days of receipt (not including transit time for the item to arrive at Lenny's Shoe & Apparel). Credits may take up to 5 business days to post on your account.
Use your Tracking Number provided at the top of your Order Summary to see when we receive your package. If you elect not to use the provided return label then Lenny's Shoe & Apparel will not assume responsibility for any items lost in transit. Items using our Return Label are trackable and Lenny's Shoe & Apparel can assist if they are lost in transit.
Will I get a refund on the shipping cost for a return/exchange?
We do not refund original shipping charges or pay for return shipping. We will not issue refunds or send exchanges until the item(s) are in our possession.
What if I wore the item(s)?
Item(s) must be in original, unworn condition; tried on only for fit, sizing, etc. All the packing materials must be included with the return. Shoe boxes must be placed inside an outer box for shipping. We reserve the right to charge a restocking fee of up to 50% if the item is returned worn or with damaged original packaging.
Store Returns & Exchanges
How do I return something I bought in-store?
You can return your unwanted item(s) to any Lenny's Shoe & Apparel store location.
- All returns must have the original sales receipt.
- All items must be returned in the original box and unworn.
- All regular priced merchandise may be returned within 30 days of purchase date in the original form of payment.
- Returns without a receipt will be accepted for store credit only at the most recent sale price.
- Red-tagged merchandise may be returned within 5 days of purchase date for an exchange or store credit only.
- Purchases paid for by check may be returned after 5 business days.
- Red-tagged merchandise priced at 50% off or more are final sales.
Please note that all online purchases must be returned via mail.