Family owned and operated in Vermont since 1990.

Customer Service Rep - Williston, VT

Customer Service Rep - Williston, VT

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Position: Customer Service Rep - Williston, Vt
Location: Williston, VT

OVERVIEW

Lenny’s Shoe & Apparel is looking for a customer service expert to help with our new web store based at our Williston, VT store. Duties include the resolution of customer questions regarding orders or online products, assistance with placement of orders or refunds via phone and/or email and aiding staff with questions regarding orders. Will be responsible for shipping orders and update of tracking information when applicable. Duties will also include assisting Data Manager with adjustments to UPC spreadsheets for products that will be put on the website. Will report to Digital Content Strategist. This position will be part-time (20-28 hours) to start with the potential of becoming a full-time position in the future.

JOB DESCRIPTION

  • Handle questions coming in from customers and staff about web orders via phone or email
  • Aid customers with questions on how to complete orders
  • Process all web orders through online platform
  • Pack and ship orders to customers
  • Work with internal staff to reply to email inquiries about products or when products are out of stock
  • Assist in processing and replenishing merchandise and monitoring floor stock.
  • Communicate to Digital Content Strategist when there are issues with the site
  • Assist in completing price changes within the department.
  • Make adjustments to the UPC spreadsheets for Data Manager for import of new products

KEY COMPETENCIES

  • Excellent verbal and written communication skills
  • Ability to interact with a variety of people and maintain a friendly yet professional demeanor
  • Excellent organizational skills and attention to detail
  • Intermediate proficiency with computer applications and programs, including Microsoft Excel/Google Sheets
  • Ability to multi-task and maintain focused when interrupted
  • Lift up to 25lbs, bend, stoop, reach, climb, move boxes/Practice safe lifting skills

BENEFITS

Lenny's Shoe & Apparel offers a generous family and employee discount. Our fun, fast-paced work environment provides ample opportunity for career growth for the eager and motivated individual.

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