We make every effort to keep our website current, but inventory availability can change hourly and if you want to be sure an item is available before placing an order, please contact us at firstname.lastname@example.org. If an item is not available for immediate shipment or no longer available, you will be notified.
We ship orders on Tuesdays and Fridays each week. Shipping and arrival may be affected by observed holidays, weather, or carrier peak periods. Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities.
Free shipping does not apply to Yeti coolers. Email Us for details.
|Amount Threshold||Minimum Purchase||Cost||Est. Delivery (once the package is shipped)|
|Free Shipping||$99.00*||Free||5-7 business days|
|Standard Shipping||Under $99.00||$10.00||5-7 business days|
|Expedited||None||$35.00||3-4 business days|
|Physical Gift Card Shipping||None||$1||Will be shipped next business day.|
*Some restrictions may apply.
Your order will arrive via FedEx or USPS. If you are unable to receive FedEx shipments, please use your P.O. Box. P.O. boxes will ship USPS only.
Physical gift cards will be shipped the next business day.
Our goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed. However, our customer service may be able to help. Contact us during normal business hours, M-F, 8:00 a.m. – 4:00 p.m. EST via email at email@example.com.
At this time, we only ship to the United States/US Territories.
Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please be patient and check back roughly one business day after you have placed your order.
We understand that sometimes we change our minds about a purchase, so we try our best to provide options to ensure your satisfaction. All original condition, regular priced merchandise may be returned within 30 days of purchase date with the completed Return Form. Online order returns beyond 30 days of the purchase date will receive store credit only. Products must be in original condition with all the packing materials, original boxes and tags must be included with the return. Shoeboxes must be placed inside an outer box for shipping. If products do not meet these criteria, a refund may not be issued.
Simply print and fill out a Return Form, package the item back up and return it to our address: Lenny’s Shoe & Apparel, ATTN: Online Returns, 2121 Essex Road, Williston, VT 05495. Return shipping costs are your responsibility. Original shipping charges will not be reimbursed. Please allow five business days for return processing with refunds going back to the original payment method (your financial establishment may take longer to credit your account).
Yes. All online purchases may be returned within 30 days of purchase date with a copy of the email order confirmation. Returns beyond 30 days of the purchase date will receive store credit only. Returns without a copy of the email order confirmation will be accepted for store credit only at the most recent sale price. Products must be in original condition with all the packing materials, original boxes and tags must be included with the return.
Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items.